Information for our clients

Due to the exceptional situation caused by COVID-19, at Hoopoe Villas Lanzarote we have taken security measures to guarantee the well-being of all our clients. We want to convey confidence and tranquility and ensure an unforgettable stay with us. Due to the legal and health requirements of each country, we inform you that some changes may occur in relation to the usual product and service offer, or use of complex facilities, and may differ from those described on the website. By booking your stay at Hoopoe Villas Lanzarote, you will indicate your agreement to these possible changes.

To provide you with greater flexibility in your reservation, we have modified our cancellation policies. Reservations may be canceled or modified free of charge up to 14 days prior to arrival. Any modification is subject to the availability of our villas and rate variations.

Reception

Safety distance, protective screens, contactless temperature taking, disinfection of access cards to the Villas, gel dispensers, disinfection at each shift… these are some of the measures we have implemented to guarantee a hygienically safe environment.

The villages

To ensure that your Villa is perfectly sanitized, we have introduced exhaustive cleaning with proven biocidal products into our protocol; cleaning instruments unique to each Villa. Removal of non-essential items such as; stationery, plastics and cushions, disinfection of TV controls, air conditioning. Systematic high temperature steam cleaning of textile elements such as sofas, curtains.

Our staff will carry out their task with adequate personal protective equipment.

Contact us

For more information about reservations and stays at Hoopoe Villas Lanzarote, send us an email to sales@hoopoevillas.com or call us at 0034 637 564960. You can also visit our website www.hoopoevillas.com.

Thanks for your understanding. We hope to see you soon at Hoopoe Villas Lanzarote and we send you the warmest regards from our team.